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🎯 SEO v2  |  title : Customer support & SLA | Reprtoir (33 car.)  |  meta : Every Reprtoir plan includes support. Need more — faster response, a dedicated channel, hands-on help — add the level your team actually needs, when needed. (150 car.)

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Support

Support that scales
with your business.

Every plan comes with support included. When you need more — faster answers, a dedicated line, an expert on the case — you add it. You get the level of support you actually need, and only that.

Standard support is included on every plan. Higher tiers are opt-in.
Support tiers

Pick the level that fits — change it any time.

Like the rest of Reprtoir, support flexes with you: start on the included tier, step up when a launch or a migration needs more hands, step back down when it's over.

Standard

Included with every plan
  • Email & in-app support
  • Help center & documentation
  • Standard response times

Priority

Add-on
  • Faster, prioritized response
  • Dedicated support channel
  • Named point of contact

Enterprise

Custom
  • SLA-backed response times
  • Dedicated Customer Success Manager
  • Hands-on help & reviews
⚙ Paliers & conditions indicatifs — noms, pĂ©rimĂštre inclus et facturation Ă  l'usage restent Ă  dĂ©finir (Dominique). Structure prĂȘte Ă  recevoir les chiffres.
Not a ticket queue

Help from people who actually know music.

Whatever tier you're on, you're talking to people who understand catalogs, rights and royalty accounting — not a generic help desk reading from a script. They know the product and the industry, so you get answers, not deflection.

On your terms

More support exactly when it matters.

A big migration, a quarter-end close, a new team coming online — that's when you want more hands. Turn up your support for the moment that needs it, and keep your baseline the rest of the year. You're never paying for a level you don't use.

Support that grows with you.

Included on every plan, upgradable the moment you need more. Talk to us about the right level for your team.